If the user’s account isn’t locked out, then the next thing you should check for an unsuccessful login is if the user is signed in using the correct account. If the resolution isn’t clear, then it’s time to check if the user is logging in the right account! Is the User Signed in with the Correct Account? Verify that Block Sign In says No, otherwise you’ll need to reset the password and unlock the account.Use your administrator credentials for login and open the Azure Active Directory Admin Center.To check the status of a user’s account, follow these steps: This also depends on the device you’re using and the individual circumstances for a user not to see a lockout prompt. That said, this could theoretically happen if the user is trying to access an application through a URL rather than logging into Microsoft 365 and picking an application from the menus. After all, the user will normally receive a message telling them their password is incorrect versus unjustified access denial. In most cases, an account lockout probably isn’t going to cause user access issues with Microsoft 365 applications. Failure to do so may tarnish your reputation as word spreads you’re condescending or elitist. That said, you need to approach the user with respect when broaching this. Here you should never assume the user is competent or isn’t having a funny five minutes. That means verifying the account isn’t locked out and the user is using the correct account for the login process. Your first action is to make sure the user’s account doesn’t have any problems. If you or any user have trouble with Microsoft 365 application login, then you should have a plan. Let’s start with checking the basics first. In this article, I want to show you several things that you can check when you have trouble with Microsoft 365 application login. Challenges can also occur during critical activities that disrupt a business’s workflow. These challenges can have a massive impact on a business with an average helpdesk ticket costing around $70 per issue. This can be as simple as users muddling up their accounts to backend licensing issues. Faculty, staff, and active students are able to download Microsoft Office 365 ProPlus applications on up to 5 devices.You’d think why would I have trouble accessing Microsoft 365 applications! Opening a browser, entering the Microsoft 365 URL, and your credentials couldn’t be simpler right? Despite the simplicity, things can and do go wrong during the login process. Select your operating system: Apple iOS or Android. If you need assistance on configuring your app, you can find help in the iTech website. You even have the ability to stay in touch “on the go” by downloading the Outlook email app, available in your app store. There you can also find some FAQs and iTech contact information should you run into any other problems getting set up. If you need help setting up or changing your password or making changes to your account, you can follow the steps on iTech’s Campus ID site. You can also set up Outlook on your computer by following the instructions on the iTech website. You can even download software like Microsoft Outlook, Word, PowerPoint, and more by clicking the Office 365 at the top of the drop-down menu. While you’re logged in, you can access all the tool within Office 365 by clicking on the square grid icon at the top on the left-hand side of the window. Go to either /usm.edu OR Īnd voila! You can now access your emails, communicate with your professors, and even take advantage of the suite of Office 365 tools and downloadable software. your student ID (which will look similar to “ w123456” ) and your SOAR password. As an online student, your email account is a great lifeline that will keep you in touch with professors, classmates, and a number of different support systems Southern Miss has in place to help you.īecause you’re a Southern Miss student, you have access to a free Office Outlook email account, and accessing it is easy with this two-step process! To get started, all you will need are your SOAR credentials i.e. The Internet has become increasingly important to getting an education.
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